A message is only useful when you can find it after the conversation moves on. Search the workspace, jump to a date, and pin the few things you open every day.
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What search is for
Search recovers history. Pins keep the current items within reach.
A word you half remember
The customer, the month, or the feature name.
A file shared in chat
Search files by name and open the message that carried them.
Pins for standing items
Announcements, the current spec, and the on-call note.
Channels and DMs together
Search the workspace and skip the guessing about which room you used.
Jump to a date
Scroll to a day in a channel when you remember when something was said.
Messages worth finding
Write a decision as a full sentence so a later search finds it.
How to make the history easy to search
Search finds what was written, so write the decision down.
1. State the decision in one message
Put the outcome in a sentence that stands on its own.
2. Pin it if it is current
Unpin the message it replaces.
3. Try to find it the next day
If it does not turn up, reword it with the nouns people will search for.
4. Keep it in the channel
Post decisions where the whole team can read them.
Pins and search together
Pin what you open every day and search for everything older.
Pin the daily items
Pin announcements and the message that is current this week, then open the channel Pinned tab.
Search for the rest
Search by a word from the decision, a filename, or a topic.
A Files tab for each channel
Browse every file shared in a channel in one list.
Searchable chat FAQ
Search, pins, and decisions that were written down.
Messages and files in the workspace, across the channels and direct messages you are in.
Search finds history. A pin keeps a current message in reach. Pin what is current and search for the rest.
It may have been made in a meeting or a text. Search returns what was written in SetSay. For the email version of the problem, see decisions lost in email.
You see results from the private channels you belong to.