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Who needs to see this

Posting in a channel tells the room. A mention tells a person. Mention the people who have to act and pin what everyone should be able to find.
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Why a message gets missed
The message reached a room, and the person who needed it did not notice.
Announcements for finished news
Keep questions out of that room so updates stay easy to scan.
A mention for a person
Use it when someone needs to act.
A pin for standing notes
Pin the one message that is the current rule.
A DM for private matters
Send private topics directly to the person.
A private channel for a smaller group
Put a client or leadership thread in a private channel and mention people inside it.
A preview when you paste a link
SetSay shows a preview so people can tell whether to open the link.
How to send an update that lands
Choose the room, write the sentence, and name the people.
1. Write the change
State what is true now.
2. Put finished news in announcements
Keep discussion for the working channel.
3. Mention the owners
One mention for each person who has to act.
4. Pin it when it will matter later
Unpin the note it replaces.
Who to mention
Mention the people who act and let the channel carry the rest.
Mention the owner and the backup
Everyone else reads the channel when they are in it.
Use announcements as the broad signal
People who want news check one place.
Everyone else can search
The message is the record and the mention is the nudge.

Mentions and pins FAQ

Who gets notified and what stays pinned.

Type @ and their name in the message. The toolbar also has buttons to mention a teammate or a channel.

Mention the person who has to act. Pin the note when others only need to find it later.

Finished news for the whole team. Questions go in the working channel. See how to organize team channels.

Invite them first, or post in a channel they already belong to.

Paste a URL and SetSay shows a preview, so people can tell what it is before they open it.

In a direct message. See direct messages for work.
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